Main Job Duties of the Information Technology Specialist:
- Define software, hardware and network requirements;
- Be responsible for network management, software development and database administration;
- Identify and resolve project issues;
- Prepare project status reports.
Education and Experience:
- Any IT certification, required;
- 3+ years of experience in a similar role;
- Experience in writing code;
- Familiarity with a range of software and hardware;
- Previous technical support role.
Key Skills and Competencies:
- Technical understanding;
- Process improvement;
- Data processing;
- Proficiency in several programming languages;
- Excellent written and oral communication skills;
- Excellent IT, communication, leadership and management skills;
- Proven track record of maintaining IT structural integrity.
Main Job Duties of the Social Media Marketing specialist:
- Oversee day-to-day management of campaigns and ensure brand consistency;
- Facilitate scaling brand and company awareness through various social media channels;
- Work with brand to create and implement SMM strategies;
- Ensure brand consistency in copy through tone, voice, etc.;
- Ensure progress on all platforms by using analytical tools such as Google Analytics and others;
- Oversee the creating and implementation of the monthly editorial calendar.
Education and Experience:
- Bachelor's degree in business, marketing, journalism, public relations or related field;
- 3-5 years of SMM experience;
- Professional certification in Google Analytics preferred;
- Proficiency using multi-social posting programs;
- Relevant experience determining a target audience and how to cater unique marketing campaigns.
Key Skills and Competencies:
- Strong computer skills using Microsoft Office and Adobe Suites;
- General knowledge of SEO and internet ranking for web content;
- Strong understanding of marketing strategy;
- Excellent written and oral communication skills.
Main Job Duties of the Customer Service Representative:
- Respond promptly to customer inquiries;
- Handle customer inquiries;
- Process forms/requests;
- Direct requests/issues to the designated resource;
- Record details of inquiries, comments and complaints;
- Record details of actions taken;
- Prepare and distribute customer activity reports;
- Maintain customer databases;
- Manage administration.
Education and Experience:
- High school diploma, general education degree or equivalent;
- Knowledge of customer service principles and practices;
- Knowledge of administrative procedures;
- Product knowledge.
Key Skills and Competencies:
- Interpersonal skills;
- Communication skills: verbal and written;
- Listening skills;
- Problem analysis and problem-solving;
- Attention to detail and accuracy;
- Data collection and ordering;
- Customer service orientation.
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